My Experience as a Client Services Expert

My career has been dedicated to helping organizations achieve measurable results across education, healthcare, government, and technology through effective client services and business operations. 

Today, I’m proud to serve as Vice President, Services, at Akoya, where I’ve led initiatives that include launching the firm’s first Program Management Office, co-authoring our 5-year business plan, and implementing client services strategies and training programs. I also continue to drive C-Suite initiatives that support significant contract and revenue growth.

At Granicus, I played a key role in securing a $15M recompete win by elevating client service standards across our technology teams and co-managing the proposal development. I was also honored with the President’s Award for my capture and business development efforts, which generated $750K in new revenue in one year. 

Earlier, at Booz Allen Hamilton, I transformed underperforming teams into high performers, exceeded profit targets, improved CPARS scores, and secured multimillion-dollar contract renewals. 

Across every role, I bring strategy to life by strengthening client relationships, empowering teams, and driving sustainable growth.